FAQS

How long does order processing take?

Our items are made to order by hand and can take up to 3 business days to make and ship.

How long does shipping take?

Most large orders will be delivered within 1-4 weeks.
Cool things are worth waiting for!

What happens if my package is lost?

If your package is lost in the postal system, we will arrange for a new one to be shipped out to you.

Can I change the shipping address once the order has been placed?

Please Contact Us ASAP for the change of shipment address. We cannot change the address after your order has been shipped.

How can I track my package after it ships?

when your order ships you will receive an email with a tracking link that you can click on to track your package.

Which shipping carrier does our use?

all orders deliver via destination country‘s local post office and Fedex.

Please notice:
1. Please make sure your address, zip code and phone number all are correct!

We are happy to listen to customer suggestions to help us provide customers with a better experience, Please contact us by email!

Shipping

What is handling time, and when will my order ship?

Yes! As soon as it ships you will get tracking information in your email. you can click on to track your package.

What if I haven't received my package for a long time?

If your package is lost in the postal system, we will arrange for a new one to be shipped out to you.

Frequently asked question
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Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.

FAQs

What's in the frameless(Canvas)package?

The frameless package contained a rolling canvas tube, a box of damage-free hanging strips.

What's in the framed(Canvas+Wood Frame)package?

The framed package contained a rolling canvas tube, a box of damage-free hanging strips, four frame borders (need assembled), serval "U" nails and four card boards.